kylie walking two dogs

How To Use Your Time To Pet Client Portal

To get started on Time To Pet, please visit our Time To Pet page for step-by-step instructions. Within this post we will go over each tab that is on the home page of your Time To Pet app. To access the app, please download it from your app store. The following Time To Pet app settings & features from the app will be covered within the post:

Conversations (Send & View Messages)
My Info (Update your contact information & other details)
Pets (Add & update your pet details)
Scheduling (View your upcoming services or request new services)
Invoices (View your invoices and pay any bills that are due)
Settings (Adjust your app settings)

Conversations

The Conversation feed allows you to communicate directly with us, The Fire Hydrant Team.

Any messages you send us and all messages we send you will also be sent via email and text, so you will never have to worry about missing an update. You can also reference all of your previous visit reports in the Conversation feed.

To send us a new message simply click “Add A Message…” and start typing. When your message is ready to be sent, you can click the “Add Message” button. You can attach any number of attachments with each message. To send an attachment, click the “Attachment” link next to the Add Message button.

My Info

The My Info tab allows you to keep your contact information up to date. To add or edit details, click My Info and scroll through the fields to see what needs updating. When you’re ready to save your information, scroll down to the bottom of the page and click the “Update Information” button to save your changes.

Pets

Through the Pets tab, you can keep your current pet’s information up to date as well as informing the Fire Hydrant Team of any changes. Please follow the prompts, and if a field does not apply to you, please input “NA”. If it’s multiple choice, then please select “no”.

The more up to date your pet’s details are, the better service we can provide. To edit your pet’s information, click the Edit button for the pet’s information you want to edit.

Scheduling

By selecting ‘Scheduling’ you may review any upcoming visits and/or walks you have scheduled. You’ll be able to view the service that will be provided, the time frame and day your walker will be arriving, along with which pets will be cared for at that visit/walk.

Through the portal, you may request services from the Scheduling section, press ‘Schedule’, and then ‘Request New Service’.

Single Vs. Multiple Services

Single Request allows you to request one visit at a time. Fill out the Date, Time, Service, Pets and Notes sections. When you’re ready to submit, click the “Add Request” button to send your request to us directly.

Multiple Visits is a convenient way to request multiple visits that take place in a relatively close date range, or over a period of time. For example, it’s perfect for requesting two services a day from March 13th – March 19th. Start by selecting the date range that you want to request services. Select the primary service, the pets, and leave any notes. Finally select the times you want us on each day. When you’re ready to submit, click the “Request Services” button to send us your request.

 

Services are pending until reviewed and approved by us. We will send you an email confirmation when they have been reviewed and approved. If you have made a mistake or want to remove a request, you can do so by clicking the “Deleted Requested Service” link.

Invoicing

With the Time to Pet portal & app, you are able to view your invoice AND make payments! You are also able to view previous transactions. All in one place!

All invoices are due by the first day of service. We accept credit/debit cards, check (written out to Fire Hydrant Pet Sitting Co., LLC), and Zelle. All this information may be found in the invoice note at the bottom of your invoice.

Please review Fire Hydrant Pet Sitting Co., LLC policies for more details regarding payments & cancellations.

Have questions?

833-364-4435

hello@firehydrantpetsitting.com