kylie walking two dogs

Company Policies

A copy of the policies may be emailed to you upon request. 

Dog Walking & Pet Sitting Policies

  1. Essentials

    1. Address

      Services in the Inland Empire & Surrounding Areas
      PO BOX 714
      La Verne, CA 91750

      Chicago Doggy Daycare
      1322 N Clybourn Ave
      Chicago, IL 60610

       

    2. Contact Information 
      1. Phone: 833-365-4435, Monday – Friday 
      2. Email: hello@firehydrantpetsitting.com
      3. All communication with the dog walkers & sitters goes through our software on Time to Pet (TTP).

         

    3. Hours of Operation – we care for pets 365 days a year. 
      1. Dog Walking Hours: Monday – Friday 8:00 AM – 4:00 PM
        1. Dog Walking is available in the evenings, however they will be charged the price of a drop-in visit. 
        2. Dog Walking is available on the weekends, however they will be charged the price of a drop-in visit. 
      2. Pet Sitting Hours (drop-in visits / cat care): 7:00 AM – 8:00 PM
      3. Doggy Daycare Hours: Monday – Friday, 7:00 AM – 7:00 PM

         

    4. Consultations
      1. A consultation is required prior to beginning services and an appointment must be set.
      2. For consultations, they are $15.00 per consult to compensate for time & travel for the Fire Hydrant employees.

         

    5. The Fire Hydrant Team
      1. The Fire Hydrant Team consists of Employees.
        1. FHPS employees are not for direct hire, and may not compete against FHPS.
        2. The employees are covered by Worker’s Compensation insurance in case of an accident and/or injury.
      2. Each employee has successfully passed a background check and is Pet CPR and First Aid Certified
      3. Website: www.firehydrantpetsitting.com

         

    6. All bookings/appointments must have a reservation
      1. To request services, please contact Fire Hydrant Pet Sitting Co. through email or TTP.
      2. Last Minute Bookings are permitted with no extra charge, but are not guaranteed without sufficient notice.  
  2. Services

    1. For all services: 
      1. Pet(s) must be updated on all shots
      2. Must provide a reliable form of entry.
        1. If form of entry fails, walker will do their best to contact the Owner with any issues
        2. Owner must provide water, food, litter, cleaning supplies, etc..
      3. Any additional tasks must be mentioned prior to booking.

         

    2. Fire Hydrant Pet Sitting Co. Services
      1. Cat Care: 
        1. Minimum of one (1) visit per day for those who are going to be away from the local area for a longer time period than one day.  
      2. Drop-In Visits: 
        1. It is considered a Drop-In vs. a Dog Walk when feeding is involved and a short walk (not 30- or 60-minutes) is included. The Client will be charged the Drop-In rate.
        2. If Client has four (4) pets or more, at least two of them being dogs, then a 60-minute visit is required. 
      3. Pet Nanny: minimum of two hours. Very similar with drop-in visits, just longer.
      4. Dog Walking: We do not accept retractable leashes. We do have a minimum two walk per week requirement for our dog walking services. 
      5. Reptile Care:
        1. Must be in a cage/enclosed environment
        2. No live feedings
      6. Bird Care: 
        1. No free flying 
        2. Maximum birds per cage is three (3)
      7. Doggy Daycare: Two day per week requirement & an evaluation is required

         

  3. Payment Policy

    1. Payments can be made in the form of Check, Credit Card, Debit Card or ACH. 
      1. 4.0% service charge applied to credit and debit card payments.
      2. Please make all checks payable to Fire Hydrant Pet Sitting Co., and if the check bounces, it is a $35 fee. 
      3. Please no cash payments. 
      4. Coins and/or change are not accepted. Payments shall not be mailed.

         

    2. Payment Delivery
      1. Payment is required prior to starting service.
        1. Cat Care, Drop-In Visits, Bird Care, Reptile Care: Full amount prior to starting services
        2. Dog Walking 
          1. Monthly | Must be paid by the 7th of each month or unless specified otherwise. 
          2. Bi-Weekly | Must be paid for the upcoming two weeks prior to the start of the walks
          3. Weekly or Daily | Must be paid prior to starting the week or day. (NOTE: Your spot will only be reserved for the week paid, and not for future weeks. To hold your spot for upcoming weeks, bi-weekly or monthly may be a better option for you to guarantee and reserve your pets spot)
      2. If you are unable to pay on time or need an extension, Fire Hydrant Pet Sitting must be notified 24 hours before the due date. 
    3. A daily fee of $10 will apply if payment is late. 
    4. For Holiday Rates, please view our website for when the dates apply. 
      1. For Thanksgiving and Christmas a non-refundable 50% deposit is due 10 days prior to the start date of services. The non-refundable deposit may not be credited. 
      2. No refund for the whole reservation will be given if the scheduled booking is canceled or adjusted within three days of the first visit/walk.
      3. This applies to Drop-In Visits, Cat Care, Bird Care, Reptile Care and the Pet Nanny. 
    5. When credited, it must be a service of lower or equal value.

 

  1. Cancellation Policy 
    1. If Employee arrives to Client’s home, and a key is forgotten to be set out then the following may occur:
      1. The employee will do everything possible to contact Client and Emergency Contact 
      2. If Client agrees to a Locksmith on the Service Agreement, then a locksmith will be called.
      3. If no locksmith or any other way to enter the home, no refund will be given to compensate for Employee’s time.
    2. FOR DOG WALKS: To cancel walks last minute, the Owner needs to cancel prior to 7:00pm the day before to receive a credit or refund. Any walks canceled after 7:00pm or the day of will not receive a refund. 
    3. FOR DROP-IN VISITS/CAT CARE/BIRD CARE/REPTILE CARE:
      1. If canceling within 24 hours prior to the scheduled booking, the owner will not receive a refund or a credit for future services.
      2. If canceling within 3 days prior to the scheduled booking, the owner will receive a 50% refund or credit for future services.
      3. If canceling within 5 days of the scheduled booking, the client may receive a full refund or a credit for future services.
    4. There may be occasions that FHPS may request a 50% deposit if a client frequently cancels or reschedules bookings. 
    5. If Sitter/Walker cancels, and there is no replacement, the Owner will receive a full refund or credit for future bookings.
    6. If Owner would like to come back home early, or cut the walk short without a 24 hour notice, no refunds or credits will be issued.
    7. If the Owner needs to reschedule there must be a 12 hour notice, and the Owner will be credited. Two reschedules may be permitted. After the second reschedule, Owner will not be refunded.

       

  2. Unforeseen Circumstance Policy
    1. Weather
      1. Your pet will be taken care of with weather of sunshine, rain, and snow. 
        1. If your pet does not feel comfortable walking in rain or snow, please inform Fire Hydrant Pet Sitting beforehand so precautions may be taken.
        2. If the walk has to be rescheduled due to rain or snow, it will be credited towards the Clients account.
      2. For extreme weather circumstances with severe temperatures and hazardous weather conditions, such as temperatures exceeding 90 degrees, or below 25 degrees, the sitter/walker will give the pet a potty break, and spend the remainder of the time playing with the pet indoors. 
      3. In the event of the weather being too dangerous and life threatening for the Sitter and/or Walker to arrive at the Owner’s home, the Owner will be notified that the Sitter/Walker will not be able to perform the service. The Owner will be fully refunded. 
      4. When it comes to snow in the driveway and walkway up towards the home, the snow must be shoveled by the owner or a professional service for the Sitter / Walker to arrive at the Clients home safely. Fire Hydrant Pet Sitting Co., LLC is not liable for any snow shoveling on the Clients property. If the sitter / walker can not safely park their car or walk up the driveway and walkway up towards the home, the service may not be completed and a refund shall not be given due to the lack of shoveling of snow on the property.

         

    2. Purchases
      1. If the pet supplies that are needed to maintain the health and safety of the pet are not provided, the Sitter/Walker may purchase the supplies needed. The Sitter /Walker will keep receipt(s) for the Owner to refund them. 
        1. $10.00 Trip/Errand Fee will be applied

           

    3. Serious Illness/Death
      1. Owner/Client
        1. At Fire Hydrant Pet Sitting Co., we understand that unforeseen occurrences happen. (Events such as the Owner or the pet getting sick, death of the pet, death of a family member, or life-threatening emergencies, etc. ) Due to these horrible occurrences, with sufficient notice (please advise the cancellation policy, Clause number 4) Fire Hydrant Pet Sitting will be more than glad to refund or credit you for the service. 
        2. For holidays, the non-refundable deposit must still be paid.

           

      2. Coronavirus-19 (COVID-19) and Future Pandemics
        1. We respect all opinions regarding COVID-19. We trust that everyone understands the risks and knows the protocols suggested by the Centers for Disease Control and Prevention (CDC). We presume that all those who travel or choose to not be vaccinated or not wear a mask understand all potential risks. 
        2. As a small business, we have to protect ourselves. All Fire Hydrant Team Members will wear masks upon requests, and take the appropriate actions and needed measures that the CDC recommends to keep everyone safe. If scheduled drop-in visits or dog walks are canceled last-minute due to COVID-19, the Client will not receive a refund nor credit. The cancellation policy (Clause 4) will still apply. 
        3. For future pandemics and/or epidemics, FHPS will continue to follow any state, federal, and/or CDC recommendations. If another hypothetical pandemic/epidemic broke out, due to the unexpected occurrence, credits and/or refunds will be provided.

           

      3. Pet Sitter/Dog Walker
        1. At Fire Hydrant Pet Sitting Co., we understand that unforeseen occurrences happen, even to our Employees. If a replacement can not be found to complete the service requested, the Owner will be refunded or credited.

Doggy Daycare Policies

Please read carefully. Acknowledge and be aware that by signing this agreement, you will be expressly waiving and releasing all claims that you may have against Fire Hydrant Pet sitting Co., LLC (“FHPS”) and its owners, directors, officers, employees, agents, and all other persons or entities actin for them related to injuries, damages, or loss that you or your dog may sustain while your dog  is under the care of FHPS, and you will be assuming all risk and legal liability with placing your dog under FHPS care.

Basics

  1. Daycare Hours: 7:00am – 6:30pm/7:00pm, Monday through Friday. We are closed on weekends and holidays. 
  2. Please contact us through Time To Pet or email
  3. Email: hello@firehydrantpetsitting.com
  4. Website: www.firehydrantpetsitting.com
  5. Fire Hydrant Pet Sitting Co LLC consists of employees and contractors
  6. Each employee is Pet CPR and First Aid Certified
  7. All breeds, sizes and genders are welcome 
  8. Dogs must be at least four (4) months old
  9. Dogs must be spayed or neutered. For males, they must be neutered after six (6) months old
  10. All dogs must be flea and tick free. FHPS does require your dogs to be on heartworm and flea preventatives. 

Services

    1. Daycare Evaluation
      All dogs attending FHPS Daycare must have completed the enrollment process and passed our evaluation. Vaccination records must be provided prior to the evaluation.

      An agreed upon time to bring your dog by the Daycare is required for an evaluation to ensure the safety of your dog and others. Evaluations must be scheduled in advance. This process is to determine whether your dog is a good fit for FHPS Daycare. FHPS Daycare Application must be completed prior to the evaluation.

       

    2. Attendance, Drop Off and Pick Up
      Reservations are required for daycare. A minimum attendance of two daycare visits per week is required.

      Drop off times are between 7:00am and 8:30am. Your dog must be dropped off between these times. Pick up times are between 5:00pm and 6:30pm. Your dog must be picked up between these times.

       

    3. Late Drop Off’s
      FHPS Daycare has a daily schedule for the dogs in our care. Timeliness is very important. If you are running late, please give us a call ASAP. By 9:30am, FHPS Daycare may not accept your dog and a last minute cancellation fee will be charged.

       

    4. Late Pick Up’s
      If you pick up your dog after 7:00pm, a $40 per hour charge will be applied to compensate for overtime of the FHPS staff. If you are running late, please call ASAP with an estimated time of arrival. Your dog may not stay the night at FHPS. Our license and permits do not include overnight stays or boarding.

       

    5. Right to Refuse Service
      FHPS reserves the right to to refuse, or turn away, dogs and their owners at any time for any reason. Please be aware that FHPS Daycare is not suited for every dog and safety is of the utmost importance. If we feel a dog will create an unsafe environment for themselves or other dogs or towards humans, on any behavior FHPS may encounter, the dog may not participate in FHPS Daycare.

       

    6. Vaccinations
      All dogs must be current on all vaccinations. Vaccination records must be provided prior to the evaluation.
      1. DHLPP (Distemper, Hepatitis, Parvovirus, Parainfluenza, and Leptospirosis)
      2. Bordetella, required every six months
      3. Rabies 
      4. Certificate verifying the dog is free from intestinal parasites, annual fecal testing will be required
      5. Exceptions will be made if veterinary approved/signed titer levels are provided

         

  • Daycare Packages and Specials
    1. A purchase of a package is required to use FHPS daycare services.

       

    2. Packages expire 45 days after the purchase date.

       

    3. Packages may be temporarily paused with a 48 hour notice in cases of travel or illness. Limits may be applied.

Payment

  1. No cash or checks are accepted at this time. Contactless payments only, debit or credit card are both accepted. A 4.0% service charge is applied to cover credit and debit card expenses.

     

  2. FHPS reserves the right to periodically adjust pricing and fees with or without given notice.

     

  3. An invoice for any additional services or charges will be added to the pet owner/Client, invoice and/or account.

     

  4. Payment is required prior to dropping your dog off at Daycare or beginning any other services. 

 

  1. A late payment charge of 8% is applied if the bill is not paid by the due date. Another 8% charge will be applied for every three (3) days the bill goes unpaid. 

Cancellations & Fees

    1. Last Minute Cancellation and No Show’s
      If you are unable to keep your reservation, we ask that you cancel by 6:00pm the previous day. If you need to cancel a Monday reservation, please still call on Sunday to cancel by 6:00pm. No refunds will be provided with last minute cancellations or no-shows.

       

    2. Advanced Cancellations
      If you need to cancel an upcoming daycare reservation, your account will be credited.

       

    3. Feedings
      If your dog needs to be fed a meal while at the daycare, a $7.00 charge will be applied.

       

  • One-On-One/Individual Walks
    1. 1:1, 15-minute walk, $17
    2. 1:1, 30-minute walk, $27

 

Liability

  1. Acknowledgment and Assumption of Risk
    I acknowledge that dog daycare and dog walking services and all other services provided by FHPS (the “Services”) require human-to-dog and dog-to-dog interactions that involve known and unanticipated risks, which could result in physical injury to myself and my and other dogs  and to  FHPS’s employees and agents, as well as property damage. I understand such risks simply cannot be eliminated, despite the use of reasonable safety procedures and equipment, without jeopardizing the essential qualities of the Services. I expressly accept and assume all of the risks inherent in the Services or that might have been caused  by the negligence of FHPS, and understand that I am responsible for any injuries, whether to humans or other animals, or property damage caused to or by my dog while my dog is attending daycare at FHPS or is otherwise under the care of FHPS. Placing my dog in FHPS’s care is purely voluntary and I elect to do so despite the aforementioned risks.

     

  2. Release
    I hereby voluntarily waive, and release and forever discharge FHPS from, any and all claims, demands,  or causes of action (collectively, “Claims”) which are in any way connected with FHPS’s provision of the Services  to my dog, including Claims for injuries to myself and my dog, up to and including the death or disability or myself  or my dog, notwithstanding the fact that such Claims may be the result of FHPS’s negligence. I understand that items brought for daycare may be damaged/destroyed and that FHPS shall not be responsible for such  damage/destruction

     

  3. Indemnification
    I indemnify and hold harmless FHPS from any and all liabilities and expenses (including any  reasonable attorney’s fees) incurred by FHPS or Claims against FHPS as a result of my or my dog’s actions. If  FHPS is required to incur attorney’s fees and costs to enforce this agreement, I agree to reimburse, indemnify,  and hold FHPS harmless with respect to such fees and costs.

     

  4. Treatment of Injuries and Illnesses
    I understand and agree that any problem or injury that develops with my dog  will be treated as deemed best by FHPS in its sole discretion. Either my veterinarian or a veterinarian selected by FHPS will be contacted in the event of a medical problem that is serious in nature. I agree that I am fully  responsible for the costs of any such medical treatment. If my dog should become ill or seem to be in need of  medical consideration, FHPS reserves the right to administer aid and/or to use any available veterinarian. I, the owner, shall pay any expenses so incurred. I understand that when dogs play in group’s nicks and scratches may occur. Daycare staff may or may not notify me immediately. If the injury is not serious the staff can let my dog  continue to play and let me know about it later.

     

  5. Disclosure of Medical and Behavioral Issues.
    I have informed FHPS of any conditions my dog may have that  may affect its interactions with people or other dogs, such as illness or aggression problems, and understand and  agree that in admitting my dog to FHPS, FHPS has relied on my representation that my dog is in good health  and has not harmed or shown aggressive or threatening behavior towards any person or any other dog. While I believe that my dog is not aggressive, I understand that if he or she behaves aggressively or displays behaviors  deemed unacceptable by FHPS, he/she will be removed from the play group. If FHPS deems my dog a danger  to himself/herself or others, my dog may be asked not to return. Such determinations will be made at the sole discretion of FHPS.

 

Miscellaneous

  1. I understand that if my dog is left under FHPS’s care for three days without reservations or contact from me, the dog will be considered abandoned and necessary steps will be taken to turn the dog over to the proper authorities.

     

  2. I agree that this agreement shall be binding on me and my successors, heirs, assigns & legal representatives.

     

  3. The interpretation and enforcement of this Agreement shall be governed by the laws of the state of Illinois without regard to its conflict of law principles. If any portion of this agreement is found to be void or  unenforceable, the remaining portions shall remain in full force and effect. 

 

I have fully read and understand the terms of the above Fire Hydrant Pet Sitting test Policies, Service, and Liability Waiver Agreement and understand that I have given up substantial rights by signing it and have done so voluntarily. 

Privacy Policy

INTRODUCTION

Fire Hydrant Pet Sitting Co., LLC (“we” or “us” or “our”) respects the privacy of our clients and customers (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.firehydrantpetsitting.com and your client portal via Time to Pet, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

This Privacy Policy was created using Termly’s Privacy Policy Generator.

 

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

 

Personal Data

Personally identifiable information, such as your name, address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site [or our mobile application] or] when you choose to participate in various activities related to the Site [and our mobile application], such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site [and our mobile application].

 

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.]

 

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site [or our mobile application]

. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, PayPal or Venmo, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]

 

Data From Social Networks

User information from social networking sites, such as [Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. [If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.]

 

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

 

Mobile Application Information

If you connect using our mobile application:

 

    • Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

 

    • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
    • Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
    • Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

 

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site [or mobile application]

to:

  • Assist law enforcement and respond to subpoena.
  • Compile anonymous statistical data and analysis for internal use only
  • Create and manage your account.
  • Deliver targeted advertising, newsletters, and other information regarding promotions and the Site [and our mobile application] to you.
  • Email you regarding your account or order.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site [and our mobile application].
  • Generate a personal profile about you to make future visits to the Site [and our mobile application] more personalized.
  • Increase the efficiency and operation of the Site [and our mobile application].
  • Monitor and analyze usage and trends to improve your experience with the Site [and our mobile application].
  • Notify you of updates to the Site [and our mobile application]s.
  • Offer new products, services, [mobile applications,] and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site [and our mobile application].
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • Solicit support for the Site [and our mobile application].

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

 

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

 

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

 

Interactions with Other Users

If you interact with other users of the Site [and our mobile application], those users may see your name, profile photo, and descriptions of your activity, including upcoming walks, visits or purchases, conversation with other employees of Fire Hydrant Pet Sitting Co..

 

Online Postings

When you post comments, contributions or other content to the Site [or mobile application]

, your posts may be viewed by all users and may be publicly distributed outside the Site [and our mobile application] in perpetuity.

 

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

 

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

 

Social Media Contacts

If you connect to the Site [or our mobile application] through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

 

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

 

TRACKING TECHNOLOGIES

 

Cookies and Web Beacons

[We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customize the Site [and our mobile application] and improve your experience. When you access the Site [or our mobile application], your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site [or our mobile application]. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.]

[We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customize the Site [and our mobile application] and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.]

 

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site [and our mobile application], implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

 

Website Analytics

We may also partner with selected third-party vendors[, such as Google Analytics, to allow tracking technologies and remarketing services on the Site [and our mobile application] through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site [and our mobile application] , determine the popularity of certain content and better understand online activity. By accessing the Site [,our mobile application,], you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

 

THIRD-PARTY WEBSITES

hello@firehydrantpetsitting.com

The Site [and our mobile application] may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site [or our mobile application], any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site [or our mobile application]. 

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

 

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

 

OPTIONS REGARDING YOUR INFORMATION

 

[Account Information]

You may at any time review or change the information in your account or terminate your account by:

 

    • Logging into your account settings and updating your account
    • Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.]

 

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

 

    • Noting your preferences at the time you register your account with the Site [or our mobile applications]

 

  • Logging into your account settings and updating your preferences.

 

  • Contacting us using the contact information provided below

 

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

 

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site [or our mobile application], you have the right to request removal of unwanted data that you publicly post on the Site [or our mobile application].

To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site [or our mobile application], but please be aware that the data may not be completely or comprehensively removed from our systems.

 

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Fire Hydrant Pet Sitting Co., LLC

P.O Box 714

La Verne, CA 91750

833-364-4435

hello@firehydrantpetsitting.com

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